We Sale the Global IVR Designer Desktop Application and Hosting
Global IVR Designer is Call Handling and Call Flow Code Generator, based on Mind Map Technology, supporting the Twilio Voice and SMS Cloud Communications Platform and Other platforms.
The desktop application has 3 editions for the Enterprise, the SOHO, and a personal edition that provides operator console functionality.
The call flow code is generated in PHP for the SOHO edition and is published to our servers. The Enterprise edition generates PHP and ASP code and is published to your servers. The call flow code is executed by the Cloud Communications Platform routing incoming calls to the VOIP, PTSN, Cellular, and desktop phone apps.
Outgoing calls can be initiated for mass announcements using voice or SMS and to setup voice conferences.
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PBX and Full Featured Phone
We Take Care of All the Technical Stuff
Great for the Enterprise and Client Agency
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The Personal Edition provides a means to supply calling features of traditional PBX's to your staff. The provided application running on your PC and controlling your desk phone your staff can:
This is not a soft phone! This is essentially an operator console where the the calls are via you desk phone (Hard-line or VOIP or Cell).
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The SOHO Edition is the basic Global IVR code generator where we provide the server to host the Twilio voice commands. You can implement your IVR project and Mind Map without any other setup required. It comes with 1 Personal Edition licenses. The edition is limited to one project and one mind map. International calling is not supported. The Twilio call charges are passed through to you with a small markup. |
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The Enterprise Edition is ideal for the IVR reseller where you control the the server(s) to host the Twilio voice commands. and you control the Twilio account(s). The Enterprise Edition will generate either PHP code or ASP code so you can select the server you prefer (linux shared hosting or Windows shared hosting. It comes with one Personal Edition licenses. The edition supports unlimited projects and mind maps ideal to manage IVR for multiple departments and locating the server in regions where the IVR operates. You will pay the Twilio usage/phone number charges directly to Twilio. |
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Definitions
Global - Accepts calls and can place calls locally and internationally
IVR - Interactive Voice Response You knew how that worked but maybe did not know what it was called.
Designer - A tool to specify the structural properties and in this case a phone system which handles calls and controls the flow of calls to their destination.
Mind Map - The technology used to display the telephone system to the user. (Refer to the screen shots below and here)
Cloud Communications platform (Telephony) - Twilio, Plivo*, Nexmo*, - Feature Comparison
The platforms support both voice communication as well as text messing SMS and multimedia messaging MMS
Code - The software programming language running on the server
NOTE: The links refer to an API. The Global IVR Designer generates all the software code to interface to the API required by the platform.
Global IVR Designer is a designer for a virtual phone system. It supports most of twilio services and has a plethora of additional features.
*Plivo and Nexmo platform support coming soon.
What does all that really mean to you, the small business owner and in the enterprise operation?
- sign and publish Interactive Voice Response (IVR) call flows in 5 minutes.
- No software programming for the most complex call flows. No IT staff required.
- Utilizes one or all of the Virtual Telephony providers. We’ve taken care of the infrastructure so you don’t have to.
- Use your hard line POTS, internet based VOIP, Cell phone and PC phone Client. No other equipment to buy. Pay-as-you-go.
- With the Virtual Telephony providers, you get global reach, delivery intelligence and the highest reliability over both IP and carrier networks.
The Small business
So you small business owner have a hard line POTS in your office and a cell phone and maybe a home phone and you are faced with a quandary? You're a bit small, you take all your business calls yourself directly to makes it hard to look professional sometimes or get anything done doesn't it? You and your employees are often on the road and you want to field calls from anywhere.
You can create a local or national presence for your business. Toll-Free 800 phone numbers give the impression that you are a large, established company. You can route calls to your home, office and mobile. You can also set up a menu with extensions and departments for customers to choose from.
The Enterprise
Building blocks to add messaging, voice, and video in your web and mobile applications.
With twenty-three offices in thirteen countries and counting, Twilio has the infrastructure to support communications worldwide.
Pricing
Twilio, Plivo*, Nexmo* are all pay-as-go per minute pricing except for ~$1 ($2 toll free number) per month for the incoming phone number.
There is no hardware to buy and install and manage nor are there new devices to manage nor long-term contracts.
Don't forget your Due Diligence.